Frequently Asked Questions
Do I need prior e-bike experience?
It’s helpful to know how to ride a bike before riding an e-bike.
What should I bring/wear?
One cool bottle of water is provided on tours. Bring sunscreen, sunglasses, and form of payment for additional purchases, such as, beverages, or items from local stores.
What is the cancellation policy?
Booking more than 24 hours in advance offers a full-refund cancellation if canceled within 24 hours of start time. Trip Protection is available. If you book a Friday tour at 10:30 AM without trip protection, you have until Thursday at 10:29 AM to cancel for a full refund.
Purchasing Trip Protection offers a refund, minus booking fee up to 2 hours before start time. If you book a Friday tour at 10:30 AM with Trip Protection, you have until Friday at 8:29 AM to cancel for a refund, minus booking fee.

